Support Center.

They connect to your phone over Bluetooth. Open-ear speakers and built-in microphones handle music, calls and the voice assistant, and the camera models (Daily Pro, Daily Core and Sport Pro) take photos and video hands-free. The free OWGlasses app runs the AI features such as translation and is where your photos and videos end up. Chic Core is an audio model with adjustable tint and no camera.

For most features, keep it nearby. Calls, music, the voice assistant, translation and importing photos all run through the connection to your phone — Bluetooth reaches up to about 10 m, and within 3 m is most stable. Photos and videos you take are saved on the glasses until you import them to the app.

No, prescription lenses are not supported for our glasses.

Yes. Impact-rated lenses and a water-resistant build protect against rain, sweat, and splashes. Built for the outdoors, not a desk drawer.

Swipe forward or backward on the touchpad to adjust the volume. If playback remains quiet, check whether a phone call is active or the AI assistant was accidentally activated through the right touchpad. Playback and AI responses use separate sound channels, so activating the assistant may temporarily lower playback volume. End the active call or assistant session and try again. The glasses are designed for listening close to your ears, so maximum volume may differ from a conventional speaker.

Say the wake phrase clearly and wait a few seconds for a response. Unclear pronunciation may affect activation. OSA needs an internet connection to answer, so make sure the glasses are connected to your phone through Bluetooth and your phone has internet access. If the issue continues, restart the glasses. If necessary, back up your files, perform a factory reset, and reconnect the glasses to the app.

Make sure the glasses are connected to your phone through Bluetooth. When a call comes in, press the button once to answer. During the call, press the button once again to end it.

Pair the glasses with your phone through Bluetooth. After answering a call, select the glasses as the call’s sound output on your phone. If you hear the caller through your phone instead, check the call output setting and switch it to the glasses.

Daily Core records up to 90 minutes in one go; Daily Pro and Sport Pro record up to 60 minutes per session. Chic Core has no camera.

Import them in the OWGlasses app (iOS and Android). Files transfer over the glasses' own Wi-Fi, so turn on both Bluetooth and Wi-Fi on your phone before you start. From the app you can save them to your phone or share them straight to social media.

Not on the glasses — there's no screen, so the camera simply captures what's in front of you. An indicator light shows while it's recording, and you can review everything in the OWGlasses app once you've imported it.

It depends on what you use most. Daily Core gives up to 90 minutes of continuous video, 7 hours of music or 4 hours of talk time. Chic Core gives about 4 hours of music and up to 40 hours on standby. Recording video drains the battery fastest.

About 1.5–2 hours. Chic Core fast-charges in about 1.5 hours; Daily Core takes about 2 hours over USB-C.

We don't recommend it. The charging cable connects to the frame, so the glasses aren't made to be worn while plugged in. Charge them fully, then unplug them before you head out.

All Osawala items ship from our US warehouse. We currently deliver to customers across the contiguous 48 United States.

Purchase Notice:
• We do not ship to non-contiguous US areas including Alaska, Hawaii and Puerto Rico.
• Military APO/FPO addresses are not supported.
• Delivery is unavailable to other North American countries.

Your order will be processed and shipped Within 1-2 days after confirming payment(excluding weekends and public holidays). Once your package has been shipped, you will receive an email notification containing your tracking information.Estimated delivery time within the United States is 5–7 business days, depending on your location and local courier performance.

We offer FREE Standard Shipping on all orders within our store. No additional shipping fees will be applied at checkout.

While we strive to deliver all packages on time, occasional delays may occur due to factors such as high order volumes, severe weather, or courier disruptions. Our support team is always available to assist you if your package experiences unexpected delays.

Contact our team by either:

Emailing: support@osawalla.com
Using the Contact Form on our website
Include these details:

Your order number
Product name & reason for return
Photos if claiming a defect/wrong item
Next steps:
We'll respond within 24 business hours.

Osawalla smart glasses and smart rings come with a 1-year warranty with a valid proof of purchase. For quality-related defects, we offer a 30-day free replacement starting from your purchase date.

Warranty Exclusions
The following cases are not covered under this warranty:

1. Requests submitted after the warranty expires.
2. Damage resulting from improper use, maintenance or storage against the user manual.
3. Claims without valid proof of warranty.
4. Use of non-official or uncertified accessories.
5. Within the warranty period, returns & exchanges are free for the first month. A $5.99 shipping fee will apply after the first month.

We accept returns within 30 days of delivery for unused/unworn items in original packaging with tags attached.

It depends on the reason:

• Quality issue within 30 days — return shipping is completely free. We email you a prepaid label.

• Non-quality reason within 30 days — a flat $5.99 return shipping fee is deducted from your refund.

• Quality issue after 30 days (warranty claim) — you cover the return shipping to us; we cover the shipping of the repaired or replacement unit back to you.