Policy
Return & Refund Policy
Thirty days from delivery, on unused items, with the exceptions listed below.
Return & Refund Policy
Effective Date: September 7, 2026
At Osawalla, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may return eligible Osawalla products and receive a refund or replacement.
This policy applies to purchases made directly through Osawalla.com. Purchases made through authorized retailers or other sales channels may be subject to the return policies of the applicable seller.
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.
1. 30-Day Return Window
Osawalla accepts eligible product returns within 30 calendar days after delivery.
The 30-day return period begins on the date the order is shown as delivered by the applicable carrier.
To be eligible for a return for a non-quality reason, the Product must:
• Be returned within 30 calendar days after delivery;
• Be in its original, unused, and unworn condition;
• Not show signs of misuse, physical damage, or abnormal wear;
• Include all original accessories and components;
• Include the original packaging, where reasonably available; and
• Be securely packaged for return shipping.
Products that have been used, activated, worn, damaged, modified, or returned with missing components may not qualify for a full refund, subject to applicable law.
2. Reasons for Return
Eligible returns generally fall into the following categories.
A. Customer-Requested Returns
Examples include:
• Change of mind;
• Product is no longer wanted;
• Incorrect product selected;
• Incorrect size selected;
• Accidental purchase; or
• Other non-quality-related reasons.
For these returns, the customer is responsible for applicable return shipping costs.
B. Osawalla-Caused Issues
Examples include:
• Incorrect Product shipped;
• Product significantly different from the product description;
• Product damaged during delivery; or
• Confirmed manufacturing defect discovered within the applicable return or warranty period.
For eligible Osawalla-caused issues, Osawalla will cover applicable return shipping costs in accordance with this policy.
3. Non-Quality Returns
If you want to return a Product because you changed your mind, selected the wrong size or model, or no longer want the Product, you may request a return within 30 calendar days after delivery.
For an approved non-quality return:
• The Product must meet the return-condition requirements;
• The customer is responsible for the return shipping cost;
• A $5.99 return shipping fee may apply where applicable;
• Original shipping charges paid at the time of purchase are non-refundable; and
• The refund will be issued after the returned Product has been received and inspected.
The $5.99 return shipping fee does not apply to eligible returns caused by an Osawalla error or a confirmed covered defect.
4. Damaged, Defective, or Incorrect Products
Please contact Osawalla as soon as reasonably possible if your order arrives damaged, defective, or incorrect.
Examples include:
• Physical damage that occurred during transportation;
• A Product that does not match the Product ordered;
• Missing essential components;
• A Product that does not substantially conform to its advertised description; or
• A confirmed manufacturing defect.
To help us investigate the issue, please provide:
• Order number;
• Product model;
• Description of the problem;
• Clear photos or videos showing the condition of the Product and packaging; and
• Any other information reasonably requested by our support team.
If the issue is confirmed to be caused by Osawalla or by a covered manufacturing defect, Osawalla may provide a replacement, repair, or refund as appropriate and as permitted by applicable law.
5. Products Damaged During Delivery
If your Product arrives visibly damaged, please contact us within 30 calendar days after delivery.
Please retain the Product, shipping box, packaging materials, and accessories until the claim has been reviewed.
For an approved shipping-damage claim:
• Osawalla will cover applicable return shipping costs;
• We may provide a replacement Product or refund the eligible purchase price; and
• Additional documentation or photos may be requested to support the shipping claim.
• Please do not dispose of damaged packaging before the claim has been resolved.
6. Manufacturing Defects Within 30 Days
If a manufacturing defect is confirmed within the first 30 calendar days after delivery, the Product may qualify for a free replacement under our 30-Day Quality Replacement service.
For an approved claim:
• Osawalla will provide a replacement Product at no charge;
• Osawalla will cover applicable return shipping costs associated with the defective Product; and
• Osawalla will cover the applicable shipping cost for sending the replacement Product to the customer.
The replacement Product may be new or functionally equivalent, subject to availability and applicable law.
7. Manufacturing Defects After 30 Days
Manufacturing defects discovered after the 30-day return period are generally handled under Osawalla's 12-Month Limited Warranty, rather than this general Return & Refund Policy.
The Limited Warranty covers eligible manufacturing defects for 12 months from the original purchase date, subject to its terms and exclusions.
For warranty claims after 30 days, please refer to:
Osawalla 12-Month Limited Warranty
The warranty may provide repair or replacement depending on the nature of the defect and applicable warranty terms.
8. Return & Warranty Policy Relationship
Our policies are intended to operate as follows:
Within 30 Days After Delivery
Eligible non-quality returns may be requested under this Return & Refund Policy.
Confirmed damaged, incorrect, or defective Products may qualify for replacement or refund.
After 30 Days
General change-of-mind or non-quality returns are no longer eligible under this Return & Refund Policy.
Confirmed manufacturing defects may remain eligible for service under Osawalla's 12-Month Limited Warranty.
A warranty claim is separate from a general product return.
9. Exchange Policy
Eligible Products may be exchanged when:
• The Product is defective;
• The wrong Product was shipped; or
• The Product qualifies for an eligible exchange under this Return & Refund Policy.
• Exchanges are subject to Product availability.
• If the requested replacement Product is unavailable, Osawalla may offer:
• A comparable replacement Product;A refund; or
• Another remedy available under applicable law.
For customer-requested exchanges due to incorrect size or product selection, the customer may be responsible for applicable shipping costs and any difference in Product price.
10. Return Conditions
To qualify for a full refund for a non-quality return, the returned Product should be:
• In original, unused, and unworn condition;
• Free from physical damage caused after delivery;
• Returned with applicable original accessories;
• Returned with applicable manuals, charging accessories, and other included components; and
• Securely packaged to prevent damage during transportation.
If a returned Product is missing accessories, components, promotional items, or other included materials, or shows signs of use or damage beyond what is reasonably necessary to inspect the Product, Osawalla may deduct the reasonable replacement or restoration cost from the refund, to the extent permitted by applicable law.
11. Original Packaging
Original packaging is recommended but is not, by itself, a condition for warranty coverage.
For a general non-quality return, customers should return the Product with its original packaging and accessories whenever reasonably possible.
Customers are responsible for securely packaging returned Products.
Osawalla is not responsible for damage caused by inadequate packaging during customer-arranged return shipping, to the extent permitted by applicable law.
12. How to Request a Return
To initiate a return:
Step 1 — Contact Customer Support
Contact Osawalla Customer Support within the applicable return period.
You may contact us through the Contact Us page or by email:
Step 2 — Provide Order Information
Please provide:
1.Order number;
2.Full name;
3.Checkout email address;
4.Product model;
5.Reason for return; and
6.Photos or videos when applicable.
Step 3 — Return Review
Our support team will review your request and determine whether the Product qualifies for return, replacement, or another applicable remedy.
Step 4 — Receive Return Instructions
If the return is approved, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Please do not send your Product to any return address before receiving return authorization from Osawalla.
Return packages sent without an approved return request or valid RMA, where an RMA is required, may be delayed or returned to the sender at the sender's expense.
13. Return Address
For security and processing purposes, Osawalla does not publish a permanent return address for customer returns on this policy page.
After your return request has been approved, Osawalla will provide the appropriate return address and shipping instructions.
Do not send returns to an address found on an old order, invoice, package, or previous communication unless our support team has specifically confirmed that address for your current return.
14. Return Shipping Costs
Customer-Requested Returns
For eligible non-quality returns, the customer is responsible for return shipping costs.
A $5.99 return shipping fee may apply where applicable.
Osawalla-Caused Issues
For confirmed:
1.Shipping damage;
2.Incorrect Product shipments;
3.Covered manufacturing defects; or
4.Other issues caused by Osawalla,
Osawalla will cover applicable return shipping costs.
Shipping arrangements may vary depending on the customer's location and the nature of the claim.
15. Refund Eligibility
For an eligible non-quality return, you may receive a refund of the purchase price of the returned Product if:
1.The return request is submitted within 30 calendar days after delivery;
2.The return is approved by Osawalla;
3.The Product meets the applicable return-condition requirements; and
4.The Product is successfully returned and passes inspection.
The original shipping charges paid at checkout are generally non-refundable for customer-requested returns.
Where Osawalla is responsible for the problem, applicable shipping charges may be refunded or otherwise addressed as required by applicable law.
16. Refund Amount
For approved returns, the refund will generally include the eligible purchase price of the returned Product.
Depending on the reason for the return:
Customer-Requested Return
• The refund may exclude:
• Original shipping charges; and
• Applicable return shipping fees or other permitted deductions.
Osawalla-Caused Return
For an approved Osawalla-caused issue, Osawalla will provide the applicable refund without charging the customer for return shipping.
Any refund will be subject to applicable law and the specific circumstances of the order.
17. Refund Processing
Once Osawalla receives and inspects the returned Product, we will process an approved refund within 15 business days.
The refund will normally be issued to the original payment method used for the purchase.
After the refund has been processed, Osawalla will send a confirmation email.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit-card issuer, PayPal, or other payment provider.
Osawalla does not control the processing time of third-party financial institutions.
18. Refunds to an Unavailable Payment Method
Refunds are normally issued to the original payment method.
If the original payment method is no longer available, Osawalla may contact you to determine an alternative refund method where permitted by applicable payment-provider rules and applicable law.
Customers should not provide payment-card numbers, passwords, or other sensitive financial credentials by email.
19. Partial Refunds
A partial refund may be considered where:
• An eligible Product is returned with missing non-essential accessories;
• Promotional items included with the order are not returned;
• The Product ha damage or wear beyond reasonable inspection; or
• Another deduction is permitted under applicable law.
Any applicable deduction will be based on the reasonable cost associated with the missing or damaged item.
20. Products That Are Not Eligible for General Return
Unless otherwise required by applicable law, the following may not qualify for a general 30-day non-quality return:
• Products returned after the 30-day return period;
• Products showing significant signs of use or wear;
• Products damaged through misuse or negligence;
• Products intentionally damaged;
• Products modified or disassembled by the customer;
• Products with missing essential components;
• Products purchased from unauthorized sellers; and
• Products that cannot be reasonably identified or matched to the original order.
A manufacturing defect may still be eligible for warranty service under the Osawalla 12-Month Limited Warranty.
21. Order Cancellation
Orders may generally be canceled only before they have been processed for shipment.
If you wish to cancel an order, contact Osawalla Customer Support as soon as possible after placing the order.
Because orders may be processed quickly, cancellation may not be possible once the order has entered fulfillment or has been shipped.
Once an order has shipped, the customer may need to receive the Product and submit an eligible return request in accordance with this policy.
Unpaid orders may be automatically canceled by our system.
22. Shipping and Delivery Issues
For tracking information, delivery delays, lost packages, or other shipping-related questions, please contact Osawalla Customer Support.
If your order has been shipped but encounters a delivery problem, our support team will work with you and the applicable carrier to determine an appropriate solution.
Depending on the circumstances, the available remedy may include:
• Reshipment;
• Replacement;
• Refund; or
• Another appropriate remedy.
If you need to change your shipping address, contact customer support before the order is processed for shipment.
Once an order has been shipped, the shipping address generally cannot be changed by Osawalla.
23. Lost or Stolen Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check:
• Your delivery location;
• Mailroom or reception area;
• Household members;
• Neighbors; and
• Carrier delivery information.
You may also contact the applicable carrier.
If the package remains missing, contact Osawalla Customer Support so that we can assist with the investigation.
Replacement or refund eligibility for lost or stolen packages may depend on the circumstances, carrier investigation, shipping protection, and applicable law.
24. Data and Account Information
Before returning a Smart Ring or Smart Glasses Product, customers should remove personal information, account credentials, Bluetooth connections, and other personal data whenever reasonably possible.
Customers are responsible for backing up any user-stored data before returning a Product.
Osawalla may reset or erase Product data during inspection, repair, replacement, or processing.
For additional information regarding data handling, please refer to Osawalla's Privacy Policy.
25. Warranty vs. Return Policy
The following distinction applies:
Return Policy:
Covers eligible customer-requested returns and certain product issues within 30 calendar days after delivery.
12-Month Limited Warranty:
Covers eligible manufacturing defects for 12 months from the original purchase date, subject to the terms and exclusions of the Limited Warranty.
A Product that develops a manufacturing defect after the 30-day return period should be submitted as a warranty claim rather than a general return.
26. Unauthorized Returns
Please do not send a Product to Osawalla without first receiving return instructions from our support team.
An unauthorized return may not be properly identified or processed.
If a Product is returned without sufficient order information or authorization, processing may be delayed and the Product may be returned to the sender at the sender's expense, where permitted by applicable law.
27. Contact Us
If you have questions about returns, refunds, replacements, or exchanges, please contact Osawalla Customer Support.
Email: support@osawalla.com
Phone: +1 888-213-0578
Website: osawalla.com
Please include your order number when contacting our support team so that we can process your request more efficiently.
28. Policy Updates
Osawalla may update this Return & Refund Policy from time to time.
The version of this policy applicable to an order will generally be the version in effect at the time of purchase, unless otherwise required by applicable law.
Any updated version will be published on Osawalla.com with a revised effective date.